1. Preamble
This Agreement defines the terms under which konektu delivers managed integration services for the Client, including design, implementation, hosting, monitoring, and maintenance. By signing an order form, statement of work, or other written acceptance referencing this Agreement, the Client accepts these terms. Both parties agree to cooperate in good faith to deliver and operate integrations according to the agreed scope, SLA, and security requirements.
2. Definitions
"konektu" means Kulander Labs with its registered office in Józefów, ul. Mickiewicza 31B, 05-420 Józefów (Poland). "Client" means a natural or legal person who has accepted the Agreement and uses the Solution in accordance with the terms and conditions set out in the Agreement. "Solution" means the managed integration service delivered by konektu, including integration design, implementation, hosting, monitoring, maintenance, and related operational tooling. "Services" means professional and operational activities performed by konektu to deliver and maintain agreed integrations between the Client's systems and third-party systems.
3. Payment Terms
konektu charges fees for the Solution according to the following structure: • One-time implementation fee - covers the design, development, and deployment of the integration solution according to Client requirements. • Recurring monthly fee - covers hosting, monitoring, alerting, and ongoing maintenance of the integration, including implementation of required changes (e.g., API updates, format changes). Fees are agreed upon before project commencement and documented in a separate service agreement or order form. All fees due to konektu are non-refundable once services have been rendered. Payment is made via invoice with a 14-day payment term. The Client agrees to pay all applicable taxes, including VAT, as required by law. Services are invoiced in accordance with applicable Polish law.
4. Contract Activation
Service delivery starts on the date agreed in the applicable order form or statement of work, after required technical and organizational prerequisites are provided by both parties. The Client designates operational and billing contacts for project communication, incident notifications, and service changes.
5. Termination and Suspension
This Agreement remains in force until terminated under its terms or under the applicable service order. Either party may terminate for material breach if that breach is not cured within 14 days after written notice. konektu may suspend service in case of overdue payment or serious security/compliance risk, to the extent reasonably necessary to protect service continuity and other clients.
6. Warranties
KONEKTU WARRANTS THAT THE SOLUTION MEETS THE EXPECTATIONS ARISING FROM THE PURPOSES OF THE AGREEMENT. KONEKTU DOES NOT WARRANT ERROR-FREE AND UNINTERRUPTED OPERATION OF THE SOLUTION OR THAT ALL ITS DEFECTS WILL BE REPAIRED. THE CLIENT ACKNOWLEDGES THAT KONEKTU DOES NOT CONTROL DATA TRANSMISSION THROUGH COMMUNICATION CHANNELS, INCLUDING THE INTERNET, AND THAT THE SOLUTION MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS TYPICAL OF AND ARISING FROM THE USE OF COMMUNICATION CHANNELS.
7. Limitation of Liability
THE TOTAL LEGAL LIABILITY OF KONEKTU FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT OR TORT, SHALL IN NO EVENT EXCEED THE SUM OF AMOUNTS ACTUALLY PAID TO KONEKTU BY THE CLIENT FOR SERVICES UNDER THE AGREEMENT WITHIN SIX MONTHS FROM THE OCCURRENCE OF THE SITUATION GIVING RISE TO THE CLAIM. KONEKTU SHALL NOT BE LIABLE FOR ANY VIOLATIONS OF LEGAL PROVISIONS APPLICABLE IN ANY COUNTRY IN WHICH A GIVEN CLIENT IS HEADQUARTERED AND COMMITTED BY THE CLIENT.
8. Service Tooling and Access
The service is delivered using software and infrastructure owned and operated by konektu. The Client receives a limited right to use service outputs, dashboards, and operational interfaces provided as part of the contracted service. No transfer of ownership of konektu software or infrastructure is implied. Any custom artifacts developed specifically for the Client are governed by the applicable order form or service agreement.
9. Client Obligations
The Client is responsible for providing accurate technical requirements, required access to connected systems, and authorized contacts for operational communication. The Client represents and warrants that they have obtained all rights, permits, and consents necessary to use and transmit data within their country as well as outside it. The Client shall use the service lawfully and cooperate in incident handling, testing, and change management as needed for stable operations.
10. Fair Use Policy
The Solution is provided as a managed integration service with project-based implementation and monthly maintenance fees. To protect service stability and security, the Client shall not intentionally generate abusive workloads, bypass agreed technical safeguards, or use the service in a manner materially outside the agreed operational scope. If service usage materially exceeds the agreed scope (for example due to significant increases in systems, data volume, or orchestration requirements), the parties will review and update the maintenance scope and fees in good faith. konektu may apply temporary technical protections when immediately required to preserve platform stability or protect other clients. Any such action will be communicated to the Client as soon as reasonably possible.
11. Governing Law
All disputes and claims arising from the subject matter of the Agreement (and matters not regulated by this Agreement) will be resolved and interpreted in accordance with Polish law.
Contact
For any questions about these terms of service, please contact us at:contact@konektu.pl